Privacy Policy | CustomBobbleheads.com
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1. Privacy notice

 

1.1      Who are we?

Bobbleheads.com LLC is a leading provider of retail, wholesale, and custom bobblehead products. We are based in the United States and perform all of our sales, marketing, and customer service operations from our headquarters in Alpharetta, Georgia.  However, we also engage with factory partners in China to provide certain production functions. 

Our GDPR Owner and data protection representatives can be contacted directly here:

The personal data we would like to collect from you and process on you is:

Personal data type:

Source (where Bobbleheads.com LLC obtained the personal data from if it has not been collected directly from you, the data subject. Note if the personal data has been accessed from publicly accessible sources):

Email address

Provided by you

First name and Last name

Provided by you

Your billing address

Provided by you

Your shipping address

Provided by you

Your phone number

Provided by you

Your payment details

Provided by you

Photos of any subjects which you would like to make custom bobbleheads of

Provided by you

 

 

 

The personal data we collect will be used for the following purposes:

  • The email, name, addresses, phone number, and payment details are required for us to be able to accept your order, process your payment, and to ship your products to you. 
  • Your email address and name will also be used so that we may send you occasional marketing and promotional information and discount codes.
  • Your name will also be used to identify your order during processing, along with an account number which our system will provide.
  • Any photos provided will be used only for our artist to be able to produce a bobblehead design in the likeness of the desired subject.

 

Our legal basis for processing for the personal data:

  • Legitimate interests

 Any legitimate interests pursued by us, or third parties we use, are as follows:

  • The processing is necessary in order to design and produce products on your behalf
  • The processing is necessary in order to fulfill and ship products which you purchase
  • The processing is necessary in order to communicate marketing promotions and discounts to interested customers

 

The special categories of personal data concerned are:

  • None

 

1.2      Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Bobbleheads.com LLC to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by:   a) Clicking on the “unsubscribe” link in order to specifically withdraw consent for marketing communications emails, and/or b) sending an email to sales at bobbleheads.com to withdraw consent for other processing, such as orders and custom product designs.  In the email, please attach appropriate documentation of your identity so that we can confirm that it is you, such as:  Passport, driving licence, birth certificate, utility bill (from last 3 months), etc.

 

1.3      Disclosure

If you purchase a custom bobblehead product from us, then we must share certain data with third party design partners or factories without further explicit consent.  

The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:  TMR International Trading Limited, Guangzhou, China.

If you are a subscriber to our marketing newsletter, which is administered and managed using the “Mailchimp” program which by The Rocket Science Group in Atlanta Georgia, and your data will be transferred to them for this purpose exclusively.

 

1.4      Retention period

Bobbleheads.com LLC will store the personal data for the life of our organization, unless we otherwise receive proper authorization and instructions to remove it.

 

1.5      Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Bobbleheads.com LLC refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

 

1.6      Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Bobbleheads.com LLC (or third parties as described in 3.4 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Bobbleheads.com LLC’s data protection representatives IT Manager / GDPR Owner.

 

The details for each of these contacts are:

 

 

Supervisory authority contact details

[Data Protection Officer (DPO)] / [GDPR Owner] contact details

Contact Name:

Warren Royal

Warren Royal

Address line 1:

5885 Shiloh Road

5885 Shiloh Road

Address line 2:

Suite 101

Suite 101

Address line 3:

Alpharetta, GA  30005

Alpharetta, GA  30005

Address line 4:

USA

USA

Address line 5:

 

 

Email:

Wroyal at Bobbleheads.com

Wroyal at Bobbleheads.com

Telephone:

+1 770-415-9410

+1 770-415-9410

 

1.7      Privacy statement

Read more about how and why we use your data here https://www.bobbleheads.com/privacy-policy

 

  1. 2.         [Online privacy statement]

 

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

 

How we use your information

This privacy notice tells you how we, Bobbleheads.com LLC, will collect and use your personal data for

 

Cookies

 We use your IP address simply to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes (such as personalizing the site, for example). If you set your browser to reject cookies the site will not be able to recognize your cart, your account, or any personalization.

 

Address Information
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Bobbleheads.com LLC to send information to customers about orders, about our company, to send promotional material from some of our partners and in some cases such information may be shared with our partners. This information is also used for billing and to contact you when necessary.

Why does Bobbleheads.com LLC need to collect and store personal data?

In order for us to provide you with our products and services we need to collect personal data for order processing and fulfillment, product design, and promotional purposes.  In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

 

Will Bobbleheads.com LLC share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Bobbleheads.com LLC in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the design, production, marketing, or fulfillment service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Bobbleheads.com LLC’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

 

How will Bobbleheads.com LLCuse the personal data it collects about me?

Bobbleheads.com LLC will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Bobbleheads.com LLC is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

 

Under what circumstances will Bobbleheads.com LLC contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorised access or disclosure.

 

Can I find out the personal data that the organisation holds about me?

Bobbleheads.com LLC at your request, can confirm what information we hold about you and how it is processed. If Bobbleheads.com LLC does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Bobbleheads.com LLC or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

What forms of ID will I need to provide in order to access this?

Bobbleheads.com LLC accepts the following forms of ID when information on your personal data is requested:

Passport, driving licence, birth certificate, utility bill (from last 3 months), etc.

 

Contact details of the IT Manager / GDPR Owner:

 

IT Manager / GDPR Owner contact details

Contact Name:

Warren Royal

Address line 1:

5885 Shiloh Road

Address line 2:

Suite 101

Address line 3:

Alpharetta, GA  30005

Address line 4:

USA

Address line 5:

 

Email:

Wroyal at Bobbleheads.com

Telephone:

+1 770-415-9410