Frequently Asked Questions

Q: How long does it take to process, ship and receive an order?
This depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.

Fabrication Process Timelines:
Standard Sculpting - 16 to 30 business days (FREE)
Fast Sculpting - 10 to 15 business days ($59)
Faster Sculpting - 6 to 10 business days ($89)
Fastest Sculpting - 2 to 4 business days ($184)

 in addition to...

Shipping Method Timelines:
Standard Ground Shipping - 5 to 8 business days ($9.95)
Priority Shipping - 3 to 4 business days ($18.95)
Express Shipping - 2 business days ($29.95)

 Q: What is the difference between a fully customized bobblehead and a standard body bobblehead?

A: Fully customized bobbleheads allow customers to modify anything and everything on the doll from head to toe, whereas a standard bodies allow you to modify the head and the colors of the clothing. The same craftsmanship is used on both styles.

Q: What are your bobbleheads made of?
A: Great question! Our bobbleheads are made from a high quality, durable polyresin material. With its highly customizable characteristics, polyresin allows for the finished product to be highly detailed in all aspects of the design. Because of the increased time required for this process, many other companies use polymer clay instead. Clay is a cheaper and much more fragile substitute, and over time it will dry, crack, and break easily - while polyresin won't crack or dry out, and is much more durable. Polyresin is the material that quality commercial products are made from. It is the industry standard when it comes to producing bobblehead dolls. If you are going to spend the money to buy a custom bobblehead, why not get the best quality product possible?

Q: Do you ship internationally?
A: Yes, we ship wherever you want us to. It's that simple. Call 1-770-781-9850 or email customerservice@custombobbleheads.com if you have any questions. We'd be glad to help.

Q: How do you ensure that I will love my bobblehead?
A: Our proofing process allows you to have full control over the sculpting and painting of your custom bobblehead.  After each stage of the production process, you will be able to approve or deny the results.  If you approve a stage, we will move forward with the production process.  If you deny it, just tell us what to change and we will redo it until you are happy.  This helps to guarantee your satisfaction since you'd be directly involved in every step of the production process!

Q: Do you allow refunds, or cancellations?
A: Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. However, our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right.

Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.

Q: What is "Proofing"?
A: This is the interaction between the customer and the artist in which the customer must give the okay on the custom made bobblehead prior to shipping. This communication is done via email soon after the purchase of most bobbleheads (the exception being those where the customer selected 'Faster' or 'Fastest' for a sculpting option).

Q: When is there a proofing process?
A: Proofing is available to you at no charge on all standard body bobbleheads and fully customizable bobbleheads with 'Standard' Sculpting and 'Fast' Sculpting options.  Proofing is not available on our 'Faster' Sculpting and 'Fastest' Sculpting options because of the time the proofing process adds to the production schedule.  Please keep in mind that the ship date of your doll is directly affected by the amount of changes required on your bobblehead.

Q: Do you offer discounts?
A: Yes! We offer corporate and military discounts, as well as special promotions throughout the year. All pricing, availability and expiration dates are subject to change. Discounts cannot be combined with other offers or applied to previous orders. For more information on discounts, please contact us at 1-770-781-9850.

Q: Can I order duplicates of my custom bobblehead?
A: Absolutely!  In fact, we give discounted rates for dolls ordered in any quantity over 1. How sweet is that?! For example, the base price of a fully customized single doll is $144.95, 1-5 duplicates would be only $44.95 each, 6-10 duplicates are only $40.95 each, and 11-49 are only $35.95 each. Thats as much as 75% off the original doll! At these prices, make sure to get one for everyone!

*Please note - duplicate pricing can only be applied to your order BEFORE the molding & casting stage of your order. Make sure to add duplicates to your order as soon as possible to get the duplicate pricing.

Q: How are you able to offer duplicates at such low prices?
A: During the sculpting process of your original doll, every detail is sculpted by hand. This is a very time-consuming process. Once you have approved this doll, we are able to make a mold of it which allows us to quickly and accurately create duplicates. We pass this savings on to you in order to allow you to get multiple dolls for everyone who thinks your bobblehead is as cool as you do. But remember, we destroy the molds after the original ships...so make sure to order your duplicates BEFORE the molding & casting stage of your order.

Q: What if I need to put together a very large custom order?
A: We would be glad to assist in getting you exactly what is required. If you need to order a large number of custom bobbleheads then customer support is here to help.  Just give us a call at 1-770-781-9850 and let us know what we can do for you.